Refund & Return Policy

At stussygerman.shop, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a clear and fair refund and return policy in line with standard eCommerce practices in Germany.

Please read this policy carefully before initiating a return or refund request.

Return Eligibility

You may request a return if:

  • The item is unused, unworn, and in original condition
  • All original tags, labels, and packaging are intact
  • The return request is made within 14 days of delivery
  • Proof of purchase (order number or receipt) is provided

Items that show signs of wear, damage, washing, or alteration are not eligible for return.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as final sale or clearance
  • Used, washed, or damaged products
  • Items returned without original packaging or tags
  • Orders returned after the 14-day return window

How to Request a Return

To start a return, please follow these steps:

  1. Contact our support team at support@stussygerman.shop within 14 days of receiving your order
  2. Provide your order number and reason for return
  3. Wait for return approval and instructions from our team
  4. Ship the item back to the provided return address

Returns sent without prior approval may not be accepted.

Refund Process

Once we receive and inspect your returned item:

  • Approved refunds will be processed within 5–7 business days
  • Refunds will be issued to the original payment method
  • You will receive a confirmation email once the refund is completed

Please note that original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We currently do not offer direct exchanges. If you need a different size or item, please return the original product and place a new order.

Return Shipping Costs

  • Return shipping costs are the responsibility of the customer
  • We recommend using a trackable shipping service
  • stussygerman.shop is not responsible for lost or delayed return shipments

If the return is due to a damaged or incorrect item, please contact us before sending the product back.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery
  • Provide clear photos of the item and packaging
  • Our team will review the issue and arrange a suitable solution

Late or Missing Refunds

If you have not received your refund after the processing period:

  • Check your bank or payment provider
  • Contact your card issuer, as processing times may vary
  • If the issue persists, reach out to us at support@stussygerman.shop

Contact Us

For any questions regarding refunds or returns, please contact:

Website: stussygerman.shop
Email: support@stussygerman.shop